Diary Management

Our Virtual Receptionists Are Experts In Diary Management...

In addition to answering your calls we can also book and rearrange appointments for you or your customers. We have years of experience in managing diaries for practice based businesses and individuals. The benefit of our diary management service is that your callers can make or rearrange appointmtents at the time of the call, without you needing to call them back. Below are some examples of the diaries we manage:

  • Physiotherapy Practice- we work with their practice management system to book/rearrange appointments and add new patient details. We also provide information to insurance companies and send appointment reminder email/SMS
  • Medical Specialist appointments- using an online diary we book clinic and procedure appointments. We understand the time requirements for different procedures to ensure that we book the correct amount of time in the diary
  • Baby scanning- using our own online diary system we book and rearrange appointments for a baby scanning centre. We also provide price information and directions.
  • Beauty/ Massage- we work with a number of beauty/therapy and massage clinics booking and rearranging appointments and sending appointment reminders.
  • Solicitors Practice- we are responsible for keeping an up-to-date diary of court cases- this includes contacting courts and CPS to check and rearrange dates as required

We're happy to integrate with your current diary system (if this can be done online) or, if you don't currently have an online system, we can work with you to set up on online diary

During your 14 day FREE trial, we'll work with you to understand and document your diary management procedures. You'll be allocated a small team who'll be fully trained on how you like your diary to be managed, taking into account key points such as, appointment length for different types of appointments, trading times, information required for each booking etc. We are very experienced at understanding diary set up and how we can work with you to ensure that the service work seamlessly for your business.

Our Customers Find Our Diary Managment Service Is A Key Part Of Their Business Success...

 “We’ve been using Your Office & PA since our business was a small start up to answer phone calls and make diary bookings. The team are fantastic and due to their efficient service we never miss a call or an email from a potential client. As our company has grown over the years we’ve also been using the team for more and more of their services and cannot fault them. We trust them implicitly and they have become an important part of our business.”

Helen Wood, Simply Team, London SW12

“Much more than just a call answering service, they are part of our business. Customers call and are greeted with happy, helpful staff that not only take messages and filter calls but are able to process orders, take payments, check stock levels and provide contact information for suppliers. It really is a remarkable situation when a company 100’s of miles away from our main office can operate seamlessly as if they are in the office next door”.

Daren Casey, E Sup, Surrey

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