Meet the Team

The Your Office & PA Team

At the heart of our business is our exceptional team. A team that GUARANTEES the level and quality of the high standard of service we offer.

Here's a few of the team...

Gordon Finlay, Managing Director, Your Office & PA- telephone answering services
Gordon Finlay

"Looks after new customer acquisition and customer service standards"

Gordon Finlay

Managing Director

"My role is to ensure that we continue to delight and amaze our customers with a positive and enthusiastic team.

My aim is to develop a team of PA’s who are highly skilled and confident in their role. In return for their commitment I ensure they feel valued and are well rewarded for their effort.

I’m also constantly on the lookout for new ideas and services that we can introduce into the business to enhance our customer offer”.

If you’ve got any suggestions on how we can improve please let me know. You can contact me directly at gordon.finlay@yourofficeandpa.co.uk or call me on 01928 508800


Sarah Basey, Marketing Director, Your Office & PA- telephone answering services
Sarah Basey

"Specialist in direct marketing and business financial planning"

Sarah Basey

Finance & Marketing Director

“I work closely with all the team ensuring that our day-to-day operations run smoothly. I constantly review our performance against our 8-point guarantee to ensure that we’re always delivering the high standards that we promise. I also work with Gordon on developing and implementing new ideas for our business”.

If you have any feedback on our services you can email me directly at sarah.basey@yourofficeandpa.co.uk or call me on 01928 508800


Andrew Lee, Operations Director, Your Office & PA- telephone answering services
Andrew Lee

"Small Business Management Expert"

Andrew Lee

Operations Director

“I’ve been involved at a senior level with a number of businesses for the past 14 years, including experience of running my own.  I have successfully studied Small Business Management and Micro Business operations achieving statements of excellence.

In my role as Operational Director for Your Office & PA, I look after all enquiries that a customer or prospect may have. I’m also heavily involved in the training and development of new PA’s and the ongoing development or our existing team. I believe my past experiences offer a huge benefit to anyone looking to get the most out of our services.

If you've got any ideas, comments of suggestion that you can contact me directly at andrew.lee@yourofficeandpa.co.uk or call me on 01928 508800."



Lyann Wilcock

"I manage diaries, book appointments and chase up outstanding invoices"

Lyann Wilcock

Office Manager

“My career started on reception for a construction company. I later gained experience as an assistant buyer and then a negotiator in the property industry.

I've been working as virtual PA with Your Office & PA since 2009. I love the variety of work and specifically enjoy working with our customers in the building trade and property sectors ”

 



Jenny Nolan

"PA & Accounts assistant"

Jenny Nolan

Senior PA & Accounts Department

“After working as a Duty Manager for a busy Supermarket, I decided to move into administration and office based work. 

I've worked at Your Office & PA since 2009 and quickly discovered that my experience of retail management gave me the skills I now use to work as a virtual PA. I understand how to prioritise when working in a busy environment and I know that first impressions count. Afterall - the customer is always right.

I also work closely with Sarah Basey on the business accounts work. My main role here being preparing and keeping track of all customer invoices".

 



Sarah Duncan

"I enjoy the variety of tasks

Sarah Duncan

Virtual PA

“After working in retail for a number of years and then taking a career break to start a family, I returned to the work place as a Virtual PA. I enjoy the variety of tasks that comes with working for a number of different companies. "


Mark Lewis

"Call handling expert with experience in recruitment"

Mark Lewis

Virtual PA 

“I began my career working for the Employment Service, looking after a database of select clients, handling recruitment and interviews in across a variety of business sectors.

I’ve since gained further knowledge in a range of administrative roles, such as diary management and handling orders, with a strong focus on customer service. I was able to bring this experience into my role with Your Office & PA, drawing on my admin skills which help in handling calls for a range of businesses”.

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